Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To start a return, you can contact us at cocomoino.xnnkh@aleeas.com. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You will bear the cost of returning the package.

To be eligible for a return, your item must be in the same condition that you received it, unused, in its original packaging. You’ll also need the receipt or proof of purchase.

You can always contact us for any return question at cocomoino.xnnkh@aleeas.com

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. We recommend taking photographs of a damaged unopened package and its content on the day of reception.

Exceptions / non-returnable items

Certain types of items cannot be returned, like custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

When you return a package, make sure that the content is well protected, in the same fashion as it was sent to you. May any damage happen due to your mishandling, we would deduct a fee from your refund.

To receive a refund, make sure that you send the package and the goods back within 14 days of requesting your refund with us.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not.

If approved, you’ll be automatically refunded on your original payment method, including the initial postage fees you may have purchased, within 14 days or receiving your request for a refund. Please remember it can take some time for your bank or credit card company to process and post the refund too.