Shipping policy
Summer break: delayed deliveries
Coco is on a summer break until the 14th of September. Deliveries for orders placed from now and the 14th of September will resume on the 15th of September. Feel free to use the ICANWAIT coupon code at checkout for 10% discount while you wait!
Usual dispatch and delivery times
- France: 1-3 days
- Europe and North America: 1-2 weeks
- Rest of the world: 1-4 weeks
I have no control over the transporter's processing times and can't guarantee them.
Starting mid-December, around Christmas and New Year's Eve, delivery times are often affected and delays have to be expected. I do my best to reduce dispatch time.
Delivery fees and tracking
Your mail is always sent tracked from France, and you'll receive a tracking number as soon as your purchase is ready to be deposited.
Delivery fees are always calculated for you at check-out, once you enter your shipping address. They are based on destination country, but also on total package weight.
Customs, import taxes
Outside of the EU, you could be charged by the customs with taxes and/or duties. You are always responsible for paying them. Please inform yourself before ordering. I can't be held responsible for any incurring customs taxes, fees or delays caused by customs offices.
More information
Cancellations of orders placed are only possible if the fulfillment process hasn't started. If you have any problem with your order, you can contact me here.
For information about returns, check the Refund Policy page.